Most YMCA facilities will be open Friday, June 5. Certain guidelines apply.


Member FAQs

At the Y, we’re here for people. That means that we’re working hard to respond to the COVID-19 crisis and keep you informed.

Member FAQs


First and foremost, thank you for your patience. It’s been a complicated moment for everyone, and we appreciate your bearing with us. We are excited to welcome you back! Here are our current temporary guidelines:

  • Membership FAQs

    Healthy at the Y

    Reserve your spot for workouts and activities on our Schedules page and reserve your spot!

    Are you closed?

    Facilities will open on June 5 with the exception of Northside Family YMCA, Downtown YMCA and 10th Street YMCA. Members may use any of our open locations.

    How do I change my membership status?

    To update your membership status or to see our other options, start here.

    Are you offering virtual workouts?

    Yes! We have put together virtual resources that will allow you to stay “Healthy at Home.”

    You’re never far from a Y workout when you check out our own Richmond instructors leading you through classes.  We also have available free OnDemand classes from Les Mills and other YMCAs.

    We plan to stay in touch regularly with ways to help you stay healthy in spirit, mind and body.

  • Child Care FAQs

    Are you offering summer day camp?

    Yes, we are operating our summer day camp programs at certain locations.


  • Program FAQs

    How can I get a credit for a cancelled program or class?

    If you registered for a program or class that has been postponed or cancelled, the remaining tuition of the class or program will be applied to your account as a credit to use when we reopen.

    If you need to discuss your program or class purchase with us, please use this form to get started. We are working hard to get back to you within seven business days, or, if possible, sooner.

How can I help?

We are so humbled and appreciative of those asking us how they can help. Even though our facilities are in the process of re-opening, we’re continuing to support critical needs within the community. Now, more than ever, the Y is Here. FOR GOOD.

We are also asking individuals in our community who are not members to consider making a charitable gift to the Here. FOR GOOD. fund to help support the needs of your community.


Y Stories

Why I Give

People give to the Y for a variety of reasons. What's your reason?

Whether it’s to be connected to their community, making a difference in a child’s life, or helping a family in a time of need, the Y is a resource for so many who have so little.

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